Home> Corporate> Service Excellence

    About us
    Chairman's Message
    List of Companies
    National Level Projects
    Achievements
    Business Excellence and Sustainability
    Service Excellence
    Branch Network
    CSR Initiative
    News
    Customer Testimonials
Providing invaluable support to our marketing team, to meet the requirements of our customers professionally and satisfactorily, our service team consists of well qualified and overseas trained Engineers and other technical personnel. In addition, our state of the art workshop has the latest test equipment and tools.


Our Service Department consists of the following Divisions.
 
  • Epson Engineering Division
  • APC by Schneider UPS Systems and Power Solutions Division
  • Radio Communications Division
  • PC & Networking Solutions Division
  • Electrical Design and Installation Division
  • Electronic Design & Re-work Division
  • Audio-Visual Service Division
  • Engineering Marketing Division
 
We are fully geared to resolve issues in Printing Solutions, Electrical Power Solutions, Radio Communication Solutions including PC and Networking Solutions. We also specialize in the repair of Electronic Printed circuit boards at component level.

Commendations:

Aug 2014

Dear Sir,
I right to place on record a commendation with regard to Jagath from your establishment.
I called yesterday to inquire about an issue with the remote control unit of my jbl theater system which is one my most prized possessions.
Jagath was very professional and polite over the phone and indicated j could bring it to the service center today. Upon arriving here today I called and asked for him to be told that Jagath was on leave. Fortunately I had asked for his personal mobile phone number and managed to get him on the phone. Jagath apologized profusely saying he had to take leave on an urgent personal matter today. However as he had asked me to come in he promised to coordinate with another staff member.
Within minutes another member of staff had arrived to help me diagnose the issue. Once again absolutely professional and courteous to the hilt, I was led to the waiting area. Within minutes the technician had identified the problem and even refused to charge as it seemed to be that the battery had not fallen in to place properly.
Jagath and his team at your service center are something to be truly proud about. Where service goes above and beyond the call of duty, even though I had no personal connection or contact at Debug.

May I congratulate you once again on the quality of your service.

Hours faithfully,

Shanaka Cooray
LLM London, Attorney at Law
SCORECARD

  • We handle over 25,000 breakdowns and services island-wide at customer sites annually.
  • We handle over 17,000 repair jobs annually at our workshops at head office and regional repair centers island-wide.
  • A staff of over 100 well qualified and overseas trained engineers.
  • Services available 24*7 with a 02 hour response time. (within city limits - Colombo and Outstations)