Engineering Service focuses on delivering superior customer value in line with operational excellence, customized intimacy and service leadership providing a high standard of service for world renowned product brands. We are the preferred choice among valued customers and partners. Engineering Services consists of well qualified and trained engineers and other technical personnel as well as having a state-of-the-art workshop facility with latest test equipment and tools, process orientation and excellent personalized customer services.
To reach higher heights of success, Engineering Services has been newly branded as ‘SmartCare by Debug – Your Best Option’. The new brand identity focuses mainly on more customer centric and smart solutions in line with the changing trends of consumers.
Furthermore, customer’s repairs and services can be done at site. “On-Site” response times on offer are as low as 3 hours depending on the location. The company has a network of 13 Branches throughout Sri Lanka which ensures quick and easy service availability to most regions in the country.
Our relationship goes back quite a long way and we have always been able to rely on you and your team to deliver quality work on time even in times of extreme urgency and rushed timelines. Please convey our appreciation to your team as well as all who have approached each job in a very professional manner.Keith Wijesuriya
Our partnership with Duplex has been longstanding, and it is with great delight I convey to you that the services rendered by your organization has exceeded satisfactory levels expected by us over the past years of working together. We therefore look forward to working together on our future expansions and growth objectives which the Hemas Group of Companies plans on venturing into!Linus Jeganathan
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We hereby confirm that Debug Computer Peripherals (Pvt) Ltd, continues to provide us excellent maintenance and customer care services as our service agentsWasantha Senanayake Nations Trust Bank